Part-Time Digital Banking Advisor - Alt Channels

Fnbnamibia; Mahikeng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB invites applications for a Community Advisor - Alternative Channels on a 12-month hourly-rate contract based at FNB Alternative Channel (Pick n Pay initiative) in Mafikeng. You’ll deliver exceptional customer experiences by understanding needs, guiding customers to digital and self-service channels, and ensuring compliant service delivery.

Key focus areas include building relationships, identifying sales opportunities, educating customers on banking platforms, and working within a dynamic

Qualifications

• Minimum qualification: Grade 12/ NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements simply.
• Educate customers on the correct Banking platform aligned with their needs.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.

Skills

Customer service

Communication

Sales skills

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / related fields

Job description

FNB invites applications for a Community Advisor - Alternative Channels on a 12-month hourly-rate contract based at FNB Alternative Channel (Pick n Pay initiative) in Mafikeng. You’ll deliver exceptional customer experiences by understanding needs, guiding customers to digital and self-service channels, and ensuring compliant service delivery.

Key focus areas include building relationships, identifying sales opportunities, educating customers on banking platforms, and working within a dynamic