Community Banking Advisor — Part Time & Digital Sales

Wesbank; Pretoria; On-site; ZAR 55,000 - 124,000; Part time

Job summary

FNB Pretoria is seeking a Part-time Community Advisor on a 12-month hourly rate contract. You will deliver prompt service, understand customer needs, and process requests, while guiding customers to Self-Service and digital channels.

The ideal candidate has Grade 12, 1–3 years in customer-facing roles in financial services, strong communication, accuracy, and a drive to grow sales within governance guidelines.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Provide excellent customer service by ensuring customers are served promptly and their needs are understood
• Promote digital enablement and Self-Service to customers
• Support sales and service delivery in line with FNB standards

Skills

Communication

Digital self-service

Sales opportunity

Accuracy & discipline

Time management

Customer service

Education

Grade 12 / NQF4

NQF5 Certificate in Banking/related

Job description

FNB Pretoria is seeking a Part-time Community Advisor on a 12-month hourly rate contract. You will deliver prompt service, understand customer needs, and process requests, while guiding customers to Self-Service and digital channels.

The ideal candidate has Grade 12, 1–3 years in customer-facing roles in financial services, strong communication, accuracy, and a drive to grow sales within governance guidelines.