Part-Time Customer Advisor: Digital & Self-Service

RMB Nigeria Limited; East London; Presencial; ZAR 83 000 - 138 000; Tempo parcial

Resumo da oferta

FNB in East London is seeking a Part-Time Community Advisor for a 12-month fixed term contract at our Alternative Channels. You will engage customers, understand needs, and guide them to the right self-service options.

The role focuses on delivering excellent service while promoting digital banking tools and selling contextual financial solutions. The position requires Grade 12 (NQF4) with potential NQF5, strong communication, and a willingness to work shifts in a local market.

Qualificações

• Minimum Grade 12 with FAIS-related qualification advisable.
• Strong communication and relationship-building skills.
• Ability to guide customers toward digital/self-service options.
• Identify sales opportunities to support portfolio growth.

Responsabilidades

• Deliver exceptional customer experience by understanding needs and offering tailored solutions.
• Explain processes and requirements clearly to clients.
• Ensure compliance with policies and procedures.
• Educate customers on appropriate banking platforms.
• Build strong relationships and refer customers to suitable service channels.

Conhecimentos

Communication

Relationship building

Digital guidance

Sales leads

Formação académica

Grade 12 / NQF 4

NQF5 Banking/related certificate

Descrição da oferta de emprego

FNB in East London is seeking a Part-Time Community Advisor for a 12-month fixed term contract at our Alternative Channels. You will engage customers, understand needs, and guide them to the right self-service options.

The role focuses on delivering excellent service while promoting digital banking tools and selling contextual financial solutions. The position requires Grade 12 (NQF4) with potential NQF5, strong communication, and a willingness to work shifts in a local market.