Part-Time Banking Advisor: Digital & Self-Service (12-Month)

FirstRand Limited; Mahikeng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Limited is hiring a Part-time FNB Community Advisor for the Mafikeng area on a 12-Month Hourly Rate Contract at an FNB Alternative Channel location (Pick ‘n Pay Initiative).

The role focuses on delivering exceptional customer experiences, understanding client needs, and directing customers to suitable service channels including eChannels and self-service. The ideal candidate has 1–3 years in customer-facing roles and strong communication skills.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 - Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and attentive to transactional needs.
• Guide customers toward digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure adherence to rules, processes and policy requirements.
• Keep up-to-date with industry trends and product knowledge.

Skills

Customer centric

Sales opportunities

Digital self-service

Communication skills

Time management

Attention to detail

Relationship building

Education

Grade 12 / NQF 4

Certificate in Banking / Business Admin / Customer Service

Job description

FirstRand Limited is hiring a Part-time FNB Community Advisor for the Mafikeng area on a 12-Month Hourly Rate Contract at an FNB Alternative Channel location (Pick ‘n Pay Initiative).

The role focuses on delivering exceptional customer experiences, understanding client needs, and directing customers to suitable service channels including eChannels and self-service. The ideal candidate has 1–3 years in customer-facing roles and strong communication skills.