Part-Time Community Advisor: Alternative Channels

Fnbnamibia; KwaZulu-Natal; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Personal and professional growth

Brand ambassador role

Local market impact

Job summary

FNB is seeking a Community Advisor for Alternative Channels in Westville. This 12‑month hourly rate contract focuses on understanding customer needs, delivering tailored financial solutions, and guiding customers to self-service options.

You will engage clients respectfully, explain process steps, and promote digital channels to enhance the banking experience. The role requires 1–3 years in customer-facing roles, Grade 12 or higher, and a preference for an FAIS-recognized banking certificate.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self-Service solutions.
• Identify sales opportunities and support portfolio growth.
• Adhere to regulatory and process requirements.

Responsibilities

• Deliver a positive customer experience by understanding needs.
• Direct customers to the most suitable service channels (including eChannels).
• Educate customers on the correct Banking platform for their needs.
• Build relationships and contribute to channel growth while complying with policies.

Skills

Communication skills

Relationship building

Self-service guidance

Sales opportunities

Attention to detail

Time management

Customer-centric

Problem solving

Interpersonal skills

Adaptability

Education

Grade 12 / NQF 4

NQF Level 5 Banking certificate

Job description

FNB is seeking a Community Advisor for Alternative Channels in Westville. This 12‑month hourly rate contract focuses on understanding customer needs, delivering tailored financial solutions, and guiding customers to self-service options.

You will engage clients respectfully, explain process steps, and promote digital channels to enhance the banking experience. The role requires 1–3 years in customer-facing roles, Grade 12 or higher, and a preference for an FAIS-recognized banking certificate.