Part-Time Banking Advisor - Digital Channels & Service

RMB; Mahikeng; On-site; ZAR 83,000 - 103,000; Part time

Job summary

FNB Mafikeng is seeking a Community Advisor for Alternative Channels on a 12-month hourly-rate contract. You will deliver a superior customer experience, guiding clients to digital and self-service options while aligning with policy and process standards.

In this role you’ll analyze customer data to tailor financial solutions, build strong relationships, and contribute to local market growth, supported by a dynamic team.

Qualifications

• Excellent communication and relationship-building skills.
• Guide customers toward digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline and adherence to process.
• Strong organizing and time-management capabilities.
• Commitment to delivering consistent, exceptional service.

Responsibilities

• Deliver an exceptional customer experience by proactively understanding needs.
• Direct customers to the most suitable service channels, including eChannels.
• Educate customers to the correct banking platform for their needs.
• Analyse customer data and recommend tailored financial solutions.

Skills

Customer service

Sales orientation

Communication skills

Attention to detail

Education

Grade 12

FAIS-aligned certificate

Job description

FNB Mafikeng is seeking a Community Advisor for Alternative Channels on a 12-month hourly-rate contract. You will deliver a superior customer experience, guiding clients to digital and self-service options while aligning with policy and process standards.

In this role you’ll analyze customer data to tailor financial solutions, build strong relationships, and contribute to local market growth, supported by a dynamic team.