Part-Time Banking Advisor: Digital & Self‑Service Solutions

RMB

Cape Town

On-site

ZAR 556,000 - 666,000

Part time

3 days ago

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Benefits offered by this job

Personal growth opportunities

Local market impact

Brand ambassador

Job summary

FNB Community Advisor Alternative Channels at V&A Waterfront in Cape Town seeks a customer‑centric professional to deliver exceptional service and guide clients to digital self‑service options. This fixed‑term 12‑month role focuses on relationship building, accurate processing, and promoting tailored banking solutions in a fast‑paced environment.

You will engage diverse customers, identify opportunities, and contribute to channel growth while adhering to policy and brand standards.

Qualifications

Excellent communication and relationship‑building skills and an ability to engage diverse customer needs.
Confidence in guiding customers toward digital and Self‑Service solutions.
Ability to identify sales opportunities and support portfolio growth.
High levels of accuracy, discipline, and adherence to process.
Strong organising, planning, and time‑management capability.
Commitment to delivering consistent, exceptional service

Responsibilities

Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Effectively communicate with clients and explain processes and requirements clearly.
Ensure compliance with rules and processes and maintain attention to detail.
Educate customers on the correct Banking platform aligned with their needs.
Analyse customer data to recommend tailored solutions and drive sales results.