Community Channel Advisor (Part-Time Contract)

Wesbank; East London; On-site; ZAR 497,000 - 707,000; Part time

Job summary

FNB invites applications for a Community Advisor role in Umzimkhulu on a 12‑month hourly rate contract (part time). The job aims to deliver an exceptional customer experience by understanding needs, offering tailored product solutions, and guiding customers to eChannels and self‑service.

You will build relationships, communicate clearly, ensure compliance, and stay up‑to‑date with banking products. Shift work may be required under FirstRand policies.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self‑Service solutions.
• Identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organizing, planning, and time-management capability.
• Commitment to delivering consistent, exceptional service.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements clearly.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of matching their needs with solutions.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.

Job description

FNB invites applications for a Community Advisor role in Umzimkhulu on a 12‑month hourly rate contract (part time). The job aims to deliver an exceptional customer experience by understanding needs, offering tailored product solutions, and guiding customers to eChannels and self‑service.

You will build relationships, communicate clearly, ensure compliance, and stay up‑to‑date with banking products. Shift work may be required under FirstRand policies.