Client Experience Advisor - Digital & Self-Service Channels

FirstRand Bank Limited; Mahikeng; On-site; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Team growth opportunities

Challenging environment

Personal and professional growth

Brand ambassador

Job summary

FirstRand Bank Limited is seeking a Hello Future FNB Community Advisor for the Alternative Channel in South Africa. This 12-month hourly rate contract focuses on delivering excellent customer experiences, proactive needs analysis, and guiding clients to suitable service channels, including eChannels and self-service.

You will build relationships, educate customers, and identify sales opportunities while ensuring regulatory compliance and adherence to policies.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements clearly.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Engage customers with our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself in an ethical manner and take accountability for performance and development.
• Show empathy with customers and stay updated on industry trends and product knowledge.
• Willing to work on a shift structure.

Skills

Excellent communication

Relationship building

Digital self-service

Sales opportunities

Attention to detail

Organisational skills

Customer-centric

Problem solving

Empathy

Shift readiness

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, Customer Service

Job description

FirstRand Bank Limited is seeking a Hello Future FNB Community Advisor for the Alternative Channel in South Africa. This 12-month hourly rate contract focuses on delivering excellent customer experiences, proactive needs analysis, and guiding clients to suitable service channels, including eChannels and self-service.

You will build relationships, educate customers, and identify sales opportunities while ensuring regulatory compliance and adherence to policies.