Digital Banking & Customer Solutions Advisor

FirstRand Bank Limited; Pretoria; On-site; ZAR 96,000 - 152,000; Part time

Job summary

FirstRand Bank Limited's FNB Alternative Channel is seeking a Customer Advisor on a 12-month hourly rate contract at Pick ’n Pay Initiative in Pretoria. You will deliver an exceptional customer experience by understanding needs, guiding clients to digital and self-service options, and ensuring compliance with policies.

You will build strong client relationships, educate customers on suitable banking platforms, identify sales opportunities, and contribute to portfolio growth while maintaining

Qualifications

• Minimum education: Grade 12 or NQF Level 4; FAIS-recognised qualification preferred.
• 1–3 years in customer-facing roles within financial services.
• Excellent communication and relationship-building skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to transactional needs.
• Explain processes and requirements clearly to customers.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers on the correct Banking platform aligned with their needs.
• Engage customers with the brand promise of helping them.
• Analyse customer data and identify tailored solutions.
• Support portfolio growth by offering contextual financial solutions.
• Uphold ethics and take accountability for performance and development.
• Demonstrate empathy and stay updated on industry trends.

Skills

Communication

Relationship

Digital guidance

Sales mindset

Accuracy

Organisation & planning

Time management

Customer service

Customer-centric

Problem solving

Regulatory compliance

Agile

Interpersonal

Results-driven

Attention to detail

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields

Job description

FirstRand Bank Limited's FNB Alternative Channel is seeking a Customer Advisor on a 12-month hourly rate contract at Pick ’n Pay Initiative in Pretoria. You will deliver an exceptional customer experience by understanding needs, guiding clients to digital and self-service options, and ensuring compliance with policies.

You will build strong client relationships, educate customers on suitable banking platforms, identify sales opportunities, and contribute to portfolio growth while maintaining