Customer Experience Pro - Alt Channels (12m FTC)

FirstRand Bank Limited; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank Limited in Milnerton, Western Cape, is seeking a Hello Future FNB Community Advisor for a 12-month fixed-term contract. You will build strong client relationships, guide customers to digital and self-service options, and promote tailored financial solutions while ensuring compliance with policies and service standards.

You will engage with clients, understand needs, and channel them to the most suitable service streams, including eChannels, delivering a positive, efficient

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience by addressing needs.
• Explain processes clearly to customers.
• Identify sales opportunities and support portfolio growth.
• Educate customers to use digital and self-service solutions.

Job description

FirstRand Bank Limited in Milnerton, Western Cape, is seeking a Hello Future FNB Community Advisor for a 12-month fixed-term contract. You will build strong client relationships, guide customers to digital and self-service options, and promote tailored financial solutions while ensuring compliance with policies and service standards.

You will engage with clients, understand needs, and channel them to the most suitable service streams, including eChannels, delivering a positive, efficient