Part-Time Banking Advisor: Digital & Self-Service Solutions

RMB Nigeria Limited; Mahikeng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB is recruiting for a Community Advisor in Mafikeng on a 12‑month hourly rate contract. You will proactively understand customer needs, offer tailored product solutions, and direct clients to suitable service channels including eChannels and self‑service.

The role emphasizes relationship building, accurate process adherence, and growth through cross-channel solutions. Ideal candidates have Grade 12 (NQF4), with FAIS-recognised banking knowledge preferred at NQF5, and 1–3 years in

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 with FAIS-recognised certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments, service delivery or client support in financial services.

Responsibilities

• Build and maintain strong relationships with clients and provide a positive customer experience.
• Guide customers toward digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure interactions comply with policies, processes and service standards.

Skills

Excellent communication

Relationship building

Digital & self-service guidance

Sales opportunity spotting

Organisational skills

Education

Grade 12 / NQF Level 4

Certificate in Banking or related field (NQF 5)

Job description

FNB is recruiting for a Community Advisor in Mafikeng on a 12‑month hourly rate contract. You will proactively understand customer needs, offer tailored product solutions, and direct clients to suitable service channels including eChannels and self‑service.

The role emphasizes relationship building, accurate process adherence, and growth through cross-channel solutions. Ideal candidates have Grade 12 (NQF4), with FAIS-recognised banking knowledge preferred at NQF5, and 1–3 years in