Part-Time Community Banking Advisor (12-month FTC)

FirstRand Limited; Cape Town; On-site; ZAR 156,000 - 212,000; Part time

Job summary

FirstRand Limited is seeking a part-time FNB Community Advisor in Cape Town on a 12-month fixed-term contract. You will deliver outstanding customer experiences, guide clients to self-service options, and identify opportunities to grow the portfolio while ensuring compliance with policies.

You will educate customers on the correct banking platforms, explain processes clearly, and maintain accuracy in all interactions. Join a dynamic team focused on local market impact and service excellence.

Qualifications

• Minimum qualification: Grade 12/ NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support in financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to transactional needs.
• Explain processes and requirements in simple terms to clients.
• Educate customers on the correct Banking platform aligned with their needs.
• Analyse customer data and recommend tailored financial solutions.
• Achieve sales results by identifying opportunities and supporting portfolio growth.
• Follow rules and processes with attention to detail and maintain compliance.

Skills

Communication

Relationship-building

Self-service guidance

Sales opportunity awareness

Accuracy

Process adherence

Time management

Organisational skills

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking / Business Admin / Customer Service

Job description

FirstRand Limited is seeking a part-time FNB Community Advisor in Cape Town on a 12-month fixed-term contract. You will deliver outstanding customer experiences, guide clients to self-service options, and identify opportunities to grow the portfolio while ensuring compliance with policies.

You will educate customers on the correct banking platforms, explain processes clearly, and maintain accuracy in all interactions. Join a dynamic team focused on local market impact and service excellence.