Banking Solutions Advisor - Fixed-Term (Part-Time)

RMB Nigeria Limited; Cape Town; On-site; ZAR 557,000 - 667,000; Part time

Job summary

FNB in Cape Town is seeking a Universal Advisor for a fixed-term contract to deliver compliant sales and service solutions in a high-volume branch. You will guide walk-in customers, promote digital channels, and ensure adherence to FAIS, FICA and TCF policies while upholding governance standards.

The role requires 1–3 years in customer-facing financial services, a Grade 12 or higher, and ability to work in a fast-paced environment with strong interpersonal skills.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong understanding of FAIS, TCF principles, and regulatory compliance.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Educate customers on banking platforms and migrate to digital, e-Channels, and self-service platforms.
• Fulfil transactions against benchmarks while maintaining exceptional service.
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF and internal governance.
• Contribute to team success and adapt to changing customer and business needs.

Skills

Customer-focused

Ethical mindset

Needs-based selling

Interpersonal skills

Strong communication

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related field

Job description

FNB in Cape Town is seeking a Universal Advisor for a fixed-term contract to deliver compliant sales and service solutions in a high-volume branch. You will guide walk-in customers, promote digital channels, and ensure adherence to FAIS, FICA and TCF policies while upholding governance standards.

The role requires 1–3 years in customer-facing financial services, a Grade 12 or higher, and ability to work in a fast-paced environment with strong interpersonal skills.