Part-Time Banking Community Advisor (12‑Month Contract)

RMB Nigeria Limited; Cape Town; On-site; ZAR 521,000 - 705,000; Full time

Job summary

FNB Community Advisor DHA in Cape Town is recruiting for a 12-month fixed-term contract under the Department of Home Affairs initiative. You will deliver exceptional customer experiences by understanding needs, guiding customers to tailored banking solutions and to self-service channels.

Ideal candidates have Grade 12, 1–3 years in customer-facing roles, and are comfortable engaging diverse clients with clear communication and adherence to policies.

Qualifications

• Minimum Grade 12 / NQF 4 qualification.
• Preferred NQF Level 5 Certificate in Banking, Business Administration, or related fields.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and maintain strong client relationships.
• Deliver a positive customer experience and guide to digital/self-service.
• Identify sales opportunities and contribute to portfolio growth.
• Ensure compliance with banking rules and processes.
• Educate customers on suitable banking solutions and platforms.

Skills

Excellent communication

Relationship building

Customer service

Sales awareness

Digital/self-service guidance

Attention to detail

Time management

Education

Grade 12 / NQF 4

NQF Level 5 Banking/Administration

Job description

FNB Community Advisor DHA in Cape Town is recruiting for a 12-month fixed-term contract under the Department of Home Affairs initiative. You will deliver exceptional customer experiences by understanding needs, guiding customers to tailored banking solutions and to self-service channels.

Ideal candidates have Grade 12, 1–3 years in customer-facing roles, and are comfortable engaging diverse clients with clear communication and adherence to policies.