Part-Time Community Banking Advisor (Customer Experience)

FirstRand Limited; Pretoria; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Limited, via FNB POP, seeks a Part-time Community Advisor in Pretoria to deliver prompt, customer-centric service and support sales and digital adoption. The role focuses on exceptional service, accurate processing, and contributing to branch performance throughout a 12-month contract.

The role requires Grade 12 or higher, with an emphasis on client engagement, governance, and digital enablement in a frontline environment.

Qualifications

• Excellent communication and relationship-building skills; able to engage diverse customer needs.
• Confidence in guiding customers toward digital and self-service solutions.
• Ability to identify sales opportunities and support portfolio growth.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver excellent customer experience aligned to service standards.
• Support cross-sell opportunities to grow the client base and revenue.
• Assist customers in migrating from traditional transactions to Self-Service and digital channels.
• Produce accurate sales and service statistics for management.

Skills

Customer service

Communication

Relationship building

Education

Grade 12 / NQF 4

NQF Level 5 certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Limited, via FNB POP, seeks a Part-time Community Advisor in Pretoria to deliver prompt, customer-centric service and support sales and digital adoption. The role focuses on exceptional service, accurate processing, and contributing to branch performance throughout a 12-month contract.

The role requires Grade 12 or higher, with an emphasis on client engagement, governance, and digital enablement in a frontline environment.