Part-Time Banking Community Advisor (Customer Experience)

RMB

Cape Town

On-site

ZAR 49,000 - 60,000

Part time

2 days ago

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Job summary

FNB is seeking a Part-time Community Advisor DHA in Cape Town to deliver exceptional customer experiences by understanding needs, offering tailored financial solutions, and guiding customers to the right channels. This 12-month fixed-term contract emphasizes service excellence, ethical conduct, and brand alignment with the statement “how can we help you?”.

The role focuses on building relationships, educating customers on digital banking tools, and identifying opportunities to grow the portfolio

Qualifications

Minimum Qualification: Grade 12/NQF Level 4.
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.
1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to transactional needs.
Educate customers on the correct Banking platform aligned with their needs.
Identify sales opportunities and support portfolio growth.
Ensure compliance with rules and processes and maintain attention to detail.