Banking Solutions Advisor (Fixed-Term)

FirstRand Limited; Cape Town; On-site; ZAR 557,000 - 667,000; Part time

Job summary

FirstRand Limited invites applications for a Universal Advisor on a fixed-term contract in Cape Town. You will assist walk-in customers with banking solutions, lead them to appropriate channels, and promote digital self-service options while adhering to FAIS and TCF principles.

The role emphasizes ethical service, product knowledge, and a high-volume, fast-paced environment with a strong focus on customer experience.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: FAIS and TCF regulatory knowledge.
• Experience in customer-facing banking or financial services.

Responsibilities

• Provide compliant sales and service solutions to walk-in customers in a high-volume branch.
• Educate customers on digital channels and self-service options.
• Maintain accurate customer records and ensure regulatory compliance.

Skills

Customer service

Sales skills

Regulatory knowledge

Education

Grade 12 / NQF Level 4

FAIS/TCF knowledge

Job description

FirstRand Limited invites applications for a Universal Advisor on a fixed-term contract in Cape Town. You will assist walk-in customers with banking solutions, lead them to appropriate channels, and promote digital self-service options while adhering to FAIS and TCF principles.

The role emphasizes ethical service, product knowledge, and a high-volume, fast-paced environment with a strong focus on customer experience.