Part-Time Banking Advisor: Customer Solutions

Wesbank; Cape Town; On-site; ZAR 580,000 - 647,000; Part time

Job summary

FNB Cape Town is seeking a part-time Community Advisor for a 12-month fixed-term contract. You will deliver exceptional customer experiences, proactively understand client needs, and direct customers to suitable service channels, including eChannels and self-service options.

You will educate customers on banking solutions, identify sales opportunities, and ensure adherence to policies and processes. The role emphasizes relationship building, accuracy, and strong communication in a regulated

Qualifications

• Grade 12 / NQF Level 4 is required.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by guiding clients to digital and self-service solutions.
• Explain processes and requirements in a simple, clear manner.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with rules, processes and risk controls.
• Educate customers to the correct Banking platform aligned with their needs.

Skills

Excellent communication skills

Relationship building

Sales orientation

Analytical thinking

Education

Grade 12 / NQF4

NQF5 certificate in Banking/related

Job description

FNB Cape Town is seeking a part-time Community Advisor for a 12-month fixed-term contract. You will deliver exceptional customer experiences, proactively understand client needs, and direct customers to suitable service channels, including eChannels and self-service options.

You will educate customers on banking solutions, identify sales opportunities, and ensure adherence to policies and processes. The role emphasizes relationship building, accuracy, and strong communication in a regulated