Banking Customer Experience Advocate

FirstRand Limited

Durban

On-site

ZAR 83,000 - 138,000

Full time

2 days ago

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Job summary

FirstRand Limited, Durban, is seeking a Community Advisor on a 12-month hourly contract. You will deliver excellent service, guide customers to digital/self-service options, and support sales while maintaining accuracy and governance.

The role emphasizes prompt responses, frontline engagement, and growing client relationships within the FNB POP network. Applicants should have Grade 12 or NQF4, with a preferred NQF5 in Banking/Business Admin/Customer Service and 1–3 years in customer-facing

Qualifications

Minimum qualification: Grade 12 / NQF Level 4.
1–3 years of experience in customer-facing environments or client support within financial services.
Strong communication and relationship-building skills with the ability to guide customers to digital and self-service options.
Ability to identify sales opportunities and support portfolio growth.
High levels of accuracy, discipline, and adherence to processes.

Responsibilities

Serve customers promptly and professionally, understanding needs and processing requests.
Support migration to self-service and digital channels.
Grow active customer accounts and cross-sell where appropriate.
Track sales and service activities to meet targets and produce reliable reports.
Ensure governance, compliance and timely information updates.