Community Banking Advisor (12-Month Contract)

FirstRand Bank Limited; Sasolburg; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FirstRand Bank Limited in South Africa seeks a 12 Month Hourly Rate Contract Community Advisor for the DHA program. You will deliver exceptional customer experiences by understanding needs, offering tailored solutions, and guiding customers to suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on banking platforms, and ensure compliance while driving channel optimisation and cost containment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: FAIS-recognised NQF Level 5 certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support in financial services.
• Ability to guide customers toward digital and self-service solutions.
• Strong communication and relationship-building skills.
• Results-driven with a focus on targets and competitive spirit.
• Able to operate in a regulated environment with attention to rules.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and attentive to transactional needs and expectations.
• Explain processes and requirements to clients in a simple manner.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers on the correct Banking platform aligned with their needs.
• Engage with customers consistent with the brand promise: “how can we help you?”.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct oneself ethically and take accountability for performance and development.
• Show empathy with customers, stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Fulfilling transactions above the benchmark and providing an exceptional customer experience.

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

NQF Level 5 Certificate in Business Administration

NQF Level 5 Certificate in Customer Service

Job description

FirstRand Bank Limited in South Africa seeks a 12 Month Hourly Rate Contract Community Advisor for the DHA program. You will deliver exceptional customer experiences by understanding needs, offering tailored solutions, and guiding customers to suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on banking platforms, and ensure compliance while driving channel optimisation and cost containment.