Part-Time Banking Customer Experience Advisor

RMB Nigeria Limited; Thohoyandou; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB in Thohoyandou is seeking a Part-time Community Advisor for a 12-month hourly contract. You will serve customers promptly, understand their needs, and process their requests to support business growth and customer satisfaction.

You will encourage digital and self-service adoption, track service activities, and maintain accurate reporting under governance and standards. This role is frontline and customer-centric.

Qualifications

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify sales opportunities and support portfolio growth.
• Guide customers toward digital and self-service solutions.
• Track, control, and influence sales activities to achieve targets.
• Provide accurate reporting and timely information updates.

Skills

Customer service

Communication

Sales opportunities

Digital & self-service guidance

Time management

Education

NQF Level 5 Certificate in Banking

Job description

FNB in Thohoyandou is seeking a Part-time Community Advisor for a 12-month hourly contract. You will serve customers promptly, understand their needs, and process their requests to support business growth and customer satisfaction.

You will encourage digital and self-service adoption, track service activities, and maintain accurate reporting under governance and standards. This role is frontline and customer-centric.