Part-Time Banking Community Advisor - Customer Experience

RMB Nigeria Limited; Johannesburg; On-site; ZAR 69,000 - 117,000; Part time

Job summary

FNB is seeking a Community Advisor in Johannesburg on a 12-month hourly rate contract. You will deliver prompt, professional service, understand customer needs, and process requests while supporting digital adoption and sales growth.

Ideal candidates have 1–3 years in customer-facing roles in financial services, strong communication, relationship-building, and accuracy. A branch-focused, customer-centric environment with governance adherence is offered.

Qualifications

• Grade 12 or higher; FAIS-related qualification preferred.
• 1–3 years of customer-facing experience in financial services.

Responsibilities

• Provide prompt, professional service to customers and understand needs.
• Support sales and service delivery aligned to standards.
• Assist migration of customers to self-service and digital channels.
• Grow active customer engagement and cross-sell opportunities.
• Maintain accurate reporting and timely information updates.

Skills

Excellent communication

Relationship-building

Digital self-service guidance

Sales opportunity identification

Organised and detail-driven

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related field

Tools

CRM software

Job description

FNB is seeking a Community Advisor in Johannesburg on a 12-month hourly rate contract. You will deliver prompt, professional service, understand customer needs, and process requests while supporting digital adoption and sales growth.

Ideal candidates have 1–3 years in customer-facing roles in financial services, strong communication, relationship-building, and accuracy. A branch-focused, customer-centric environment with governance adherence is offered.