Digital Banking & Customer Experience Advisor

Fnbnamibia; Durban; Vor Ort; ZAR 83.000 - 124.000; Vollzeit

Zusammenfassung

FNB is hiring a Durban-based Community Advisor on a 12-month hourly rate contract to deliver exceptional customer service, understand client needs, and process requests promptly. You will support digital channel adoption and cross-sell opportunities while contributing to sales and service excellence in line with FNB’s standards.

The role targets customer delight, accuracy in administration, and proactive engagement to grow the client base within a branch network.

Qualifikationen

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Aufgaben

• Serve customers promptly and professionally, ensuring their needs are understood and addressed.
• Deliver an excellent customer experience aligned to service standards and governance requirements.
• Support sales and service delivery to achieve predetermined targets and grow the active customer base.
• Promote migration to Self-Service and digital channels to improve efficiency and satisfaction.

Kenntnisse

Communication

Customer focus

Digital literacy

Ausbildung

Grade 12 / NQF 4

NQF 5 Banking/Business/Customer Service

Jobbeschreibung

FNB is hiring a Durban-based Community Advisor on a 12-month hourly rate contract to deliver exceptional customer service, understand client needs, and process requests promptly. You will support digital channel adoption and cross-sell opportunities while contributing to sales and service excellence in line with FNB’s standards.

The role targets customer delight, accuracy in administration, and proactive engagement to grow the client base within a branch network.