Community Banking Advisor: Frontline & Digital Support

Wesbank; Thohoyandou; Sur place; ZAR 83 000 - 124 000; Temps partiel

Résumé du poste

FNB in Thohoyandou is seeking a part-time Community Advisor to deliver excellent customer service, guide customers to digital/self-service options, and support branch sales and service activities. The role emphasizes accuracy, governance, and proactive customer engagement within the POP network.

The ideal candidate has an NQF Level 5 Banking/Customer Service certificate and 1–3 years of frontline experience, with strong communication and organizational skills to meet performance targets.

Qualifications

• Excellent communication and customer engagement abilities.
• Ability to guide customers toward digital and self-service options.
• Attention to accuracy and adherence to processes.
• Strong planning and time-management capability.

Responsabilités

• Provide prompt, professional service to customers at the branch.
• Promote digital channels and self-service solutions to customers.
• Identify opportunities for cross-selling and portfolio growth.
• Maintain accurate administration and reporting for decisions.

Connaissances

Communication skills

Relationship building

Digital literacy

Self-Service solutions

Sales opportunity awareness

Organizational skills

Formation

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Description du poste

FNB in Thohoyandou is seeking a part-time Community Advisor to deliver excellent customer service, guide customers to digital/self-service options, and support branch sales and service activities. The role emphasizes accuracy, governance, and proactive customer engagement within the POP network.

The ideal candidate has an NQF Level 5 Banking/Customer Service certificate and 1–3 years of frontline experience, with strong communication and organizational skills to meet performance targets.