Frontline Banking & Customer Experience Advisor

RMB Nigeria Limited; Durban; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FNB Durban invites applications for a 12-Month Hourly Rate Contract as a Community Advisor. You will deliver prompt, customer-centric service, understand customer needs, and process requests efficiently while promoting digital channels and self-service options.

You will contribute to sales targets and customer growth, maintain accurate records, and support governance and operational standards in a frontline role at the POP network.

Qualifications

• Minimum Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self-Service solutions.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Guide customers toward digital and Self-Service solutions.
• Identify sales opportunities and support portfolio growth.
• Track, control, and influence sales activities to achieve targets.
• Provide efficient administration and accurate reporting.

Skills

Excellent communication

Relationship-building

Digital self-service guidance

Sales opportunity awareness

Organised and detail-oriented

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related

Job description

FNB Durban invites applications for a 12-Month Hourly Rate Contract as a Community Advisor. You will deliver prompt, customer-centric service, understand customer needs, and process requests efficiently while promoting digital channels and self-service options.

You will contribute to sales targets and customer growth, maintain accurate records, and support governance and operational standards in a frontline role at the POP network.