Frontline Community Advisor - Customer Experience & Growth

RMB; Pretoria; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB Pretoria is seeking a Part-time Community Advisor to deliver service excellence at the branch and floor, ensuring customers are served promptly, their needs understood, and requests processed accurately. This 12-month hourly-rate contract requires Grade 12 and 1–3 years in client-facing roles.

You will guide customers to digital channels, identify cross-sell opportunities, and contribute to branch performance through reliable administration.

Qualifications

• Minimum grade 12 / NQF Level 4 qualification.
• Preferred NQF Level 5 certificate in banking or related fields.
• 1–3 years in customer-facing roles in financial services.

Responsibilities

• Serve customers promptly and professionally.
• Promote digital and self-service banking options.
• Process transactions and support sales targets.
• Maintain accurate records and reports.

Skills

Customer service

Excellent communication

Sales orientation

Digital guidance

Education

Grade 12 / NQF Level 4

NQF Level 5 certificate in Banking/Business Admin/Customer Service

Job description

FNB Pretoria is seeking a Part-time Community Advisor to deliver service excellence at the branch and floor, ensuring customers are served promptly, their needs understood, and requests processed accurately. This 12-month hourly-rate contract requires Grade 12 and 1–3 years in client-facing roles.

You will guide customers to digital channels, identify cross-sell opportunities, and contribute to branch performance through reliable administration.