Banking Solutions Advisor - Customer-Centric, 12-Month Contract

FirstRand Bank Limited; Thaba Nchu 16; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Personal and professional growth

Dynamic team environment

Brand ambassador opportunities

Job summary

FirstRand Bank Limited invites applications for a 12 Month Hourly Rate Contract as a Community Advisor DHA. The role focuses on delivering exceptional customer experiences, guiding clients to digital and self-service options, and providing tailored financial solutions.

You will build relationships, communicate processes clearly, and ensure compliance while supporting portfolio growth and brand promise of helping customers.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements clearly.
• Educate customers to the correct Banking platform aligned with their needs.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.

Skills

Customer centric

Problem solving

Persuasive selling skills

Excellent communication

Adaptability

Education

Grade 12 / NQF 4

NQF Level 5 Banking certificate

Job description

FirstRand Bank Limited invites applications for a 12 Month Hourly Rate Contract as a Community Advisor DHA. The role focuses on delivering exceptional customer experiences, guiding clients to digital and self-service options, and providing tailored financial solutions.

You will build relationships, communicate processes clearly, and ensure compliance while supporting portfolio growth and brand promise of helping customers.