Banking Customer Experience Advisor

FirstRand Bank India; Lichtenburg; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB seeks a Community Advisor to deliver prompt, customer-centric service within the POP network. You will understand customer needs, process requests accurately, and contribute to sales and service delivery in line with FNB standards.

This is a 12-month hourly rate contract at a branch, offering exposure to digital enablement, frontline service practices, and a collaborative work environment that focuses on customer delight.

Qualifications

• Grade 12/NQF 4 is the minimum qualification.
• Preferred NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields recognised by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Guide customers toward digital and Self-Service solutions.
• Identify sales opportunities and support portfolio growth.
• Track and report sales and service activities toward targets.
• Comply with governance, legislative and audit requirements.

Education

Grade 12 / NQF 4

NQF5 Certificate

Job description

FNB seeks a Community Advisor to deliver prompt, customer-centric service within the POP network. You will understand customer needs, process requests accurately, and contribute to sales and service delivery in line with FNB standards.

This is a 12-month hourly rate contract at a branch, offering exposure to digital enablement, frontline service practices, and a collaborative work environment that focuses on customer delight.