Frontline Customer Experience Advisor - Digital Banking

FirstRand Bank Limited; Estcourt; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Bank Limited is seeking a Community Advisor to join the FNB POP team on a 12-month hourly rate contract. You will deliver prompt, customer-centric service, understand client needs, and process requests efficiently while guiding customers to digital and self-service options.

You will support sales targets and strive to enhance overall customer engagement. Ideal candidates have 1–3 years in customer-facing financial services, strong communication skills, and a passion for service

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Grow the active customer account base and support portfolio growth
• Identify and maximise cross-sell opportunities to strengthen customer relationships
• Guide customers toward digital and Self-Service solutions
• Provide accurate reporting and timely information updates

Skills

Excellent communication

Relationship building

Digital & Self-Service guidance

Sales opportunity identification

Organising & time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank Limited is seeking a Community Advisor to join the FNB POP team on a 12-month hourly rate contract. You will deliver prompt, customer-centric service, understand client needs, and process requests efficiently while guiding customers to digital and self-service options.

You will support sales targets and strive to enhance overall customer engagement. Ideal candidates have 1–3 years in customer-facing financial services, strong communication skills, and a passion for service