Banking Frontline: Customer Experience Advisor

FirstRand Limited; Sebokeng; Presencial; ZAR 83 000 - 138 000; Tempo parcial

Resumo da oferta

FirstRand Limited's FNB branch is seeking a Community Advisor to deliver prompt, professional service, understand customer needs, and process requests on a 12-month hourly contract.

As part of our POP team, you will support digital channel adoption, drive sales and service excellence, and maintain accurate records to assist management decisions at the branch.

The role emphasizes customer-centric service, governance compliance, and continuous personal development in a collaborative environment.

Qualificações

• Grade 12 / NQF Level 4 is required.
• An NQF Level 5 Banking/Business/Admin/Customer Service certificate is preferred.
• 1-3 years in customer-facing environments within financial services.

Responsabilidades

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver service aligned to Balanced Scorecard standards and drive customer experience.
• Identify cross-selling opportunities to grow the client base.
• Assist customers to use Self-Service and digital channels.
• Maintain accurate records and provide timely reports for management.

Conhecimentos

Customer service

Communication

Digital & Self-Service guidance

Sales opportunity identification

Time management

Team collaboration

Formação académica

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration or related field

Descrição da oferta de emprego

FirstRand Limited's FNB branch is seeking a Community Advisor to deliver prompt, professional service, understand customer needs, and process requests on a 12-month hourly contract.

As part of our POP team, you will support digital channel adoption, drive sales and service excellence, and maintain accurate records to assist management decisions at the branch.

The role emphasizes customer-centric service, governance compliance, and continuous personal development in a collaborative environment.