Operations Manager (Retail Support)

Placements24; Soweto; Presencial; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary plus bonuses

Medical aid

Employee discounts

Career advancement

Dynamic work environment

Descripción de la vacante

Placements24 is seeking an Operations Manager to support retail outlets in and around Soweto. The role focuses on process implementation, staff support, and adherence to company standards.

You will work with store managers and regional teams to address operational challenges, drive efficiency, and enhance the customer experience. The ideal candidate has strong organizational skills, retail operations knowledge, and a passion for people management.

Formación

• Minimum 4 years of experience in retail operations.
• Experience in store management or support roles.
• Proficiency with POS systems and retail software.
• Strong organizational and communication skills.

Responsabilidades

• Oversee and support daily operational activities of assigned retail stores.
• Ensure compliance with company policies and standards.
• Assist store managers in implementing operational initiatives.
• Monitor performance metrics and identify improvements.
• Resolve customer service challenges promptly.
• Coordinate training for store operations staff.
• Manage inventory control and stock accuracy.
• Support store presentation and visual merchandising.
• Facilitate communication between stores and head office.
• Maintain a safe and efficient working environment.

Conocimientos

Organizational skills

Communication

Problem solving

Leadership

Retail knowledge

Educación

High school diploma or equivalent

Diploma or degree in relevant field

Herramientas

POS systems

Retail management software

Descripción del empleo

About the Role

Our client, a prominent national retail chain, is seeking a dedicated and proactive Operations Manager to support their retail outlets in and around Soweto. This role is pivotal in ensuring the smooth and efficient day-to-day running of store operations, focusing on process implementation, staff support, and adherence to company standards. You will work closely with store managers and regional teams to address operational challenges, drive efficiency, and enhance the overall customer experience. The ideal candidate possesses strong organizational skills, a thorough understanding of retail operations, and a passion for people management and problem-solving. This is an on-site role requiring regular interaction with retail staff and management. We are looking for a results-oriented individual who can contribute to the success of our client's retail network by ensuring consistent operational excellence across all locations. This is an excellent opportunity to make a significant impact within a well-respected retail organization.

Key Responsibilities

• Oversee and support the daily operational activities of assigned retail stores.
• Ensure compliance with all company policies, procedures, and operational standards.
• Assist store managers in implementing operational initiatives and strategies.
• Monitor store performance metrics and identify areas for operational improvement.
• Address and resolve operational issues and customer service challenges promptly.
• Coordinate training and development for store operations staff.
• Manage inventory control processes and ensure accuracy in stock management.
• Support visual merchandising standards and store presentation.
• Facilitate communication between store-level operations and head office.
• Ensure a safe and efficient working environment within the retail stores.

Requirements

• High school diploma or equivalent; a relevant diploma or degree is an advantage.
• Minimum of 4 years of experience in retail operations, with a focus on store management or support roles.
• Proven experience in managing operational aspects of retail environments.
• Strong understanding of retail processes, inventory management, and customer service.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work effectively on-site and travel to various store locations as needed.
• Proficiency in retail management software and POS systems.
• Leadership qualities and the ability to motivate and support teams.

Benefits

• Competitive salary and potential for annual bonuses.
• Medical aid benefits.
• Employee discounts on company products.
• Opportunities for career advancement within the retail sector.
• A dynamic and engaging work environment.