Retail Operations Specialist

Placements24; Durban; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Annual performance bonus

Professional development

Job summary

Placements24 in Durban is seeking a dedicated Retail Operations Specialist to join a fast-growing retail chain. The role centers on improving processes, boosting operational efficiency, and ensuring compliance across the company’s stores.

You will partner with store managers and regional teams to uphold high standards in a hands-on environment. The role requires 3+ years in retail operations support, proficiency in Excel, and a proactive problem-solving mindset to travel to Durban stores as

Qualifications

• Minimum 3 years in a retail operations support role or similar.
• Strong understanding of retail store operations, including inventory management and visual merchandising.
• Excellent organizational and time management skills, with the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.

Responsibilities

• Support the implementation of new operational procedures and policies across retail stores.
• Conduct store visits and audits to assess operational performance and identify areas for improvement.
• Assist in managing inventory levels and ensuring accuracy through regular checks and reconciliations.
• Provide training and guidance to store staff on operational best practices and compliance requirements.
• Analyze operational data and prepare reports on key performance indicators for management.
• Troubleshoot and resolve operational issues that arise in the stores.
• Ensure adherence to health, safety, and security standards within all retail locations.
• Collaborate with the supply chain and logistics teams to optimize product flow.
• Support the rollout of new store openings or remodels from an operational perspective.
• Maintain effective communication channels between head office and store-level operations.

Skills

Retail operations

Inventory management

Data analysis in Excel

Cross-functional collaboration

Education

Bachelor's degree in Business or Retail Management

Tools

Microsoft Excel

Retail management software

Job description

About the Role

Our client, a fast-growing retail chain, is seeking a dedicated Retail Operations Specialist to join their team in Durban. This role is essential for supporting the smooth functioning of our client's retail outlets by focusing on process improvement, operational efficiency, and compliance. You will work closely with store managers and regional teams to implement best practices and ensure that operational standards are consistently met. This position requires a hands-on approach and a keen eye for detail to identify and resolve operational challenges. You will be instrumental in maintaining the high standards our client is known for, contributing directly to the success of their retail network. The role is based in Durban, requiring a strong presence in the local operational environment.

Key Responsibilities

• Support the implementation of new operational procedures and policies across retail stores.
• Conduct store visits and audits to assess operational performance and identify areas for improvement.
• Assist in managing inventory levels and ensuring accuracy through regular checks and reconciliations.
• Provide training and guidance to store staff on operational best practices and compliance requirements.
• Analyze operational data and prepare reports on key performance indicators for management.
• Troubleshoot and resolve operational issues that arise in the stores.
• Ensure adherence to health, safety, and security standards within all retail locations.
• Collaborate with the supply chain and logistics teams to optimize product flow.
• Support the rollout of new store openings or remodels from an operational perspective.
• Maintain effective communication channels between head office and store-level operations.

Requirements

• A minimum of 3 years of experience in a retail operations support role or similar.
• Strong understanding of retail store operations, including inventory management and visual merchandising.
• Excellent organizational and time management skills, with the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• A proactive approach to problem-solving and a keen eye for detail.
• Ability to travel to various store locations within the Durban region and surrounding areas as needed.
• Experience with retail management software is a plus.
• A relevant qualification in Business or Retail Management is advantageous.
• Commitment to upholding high operational standards and ensuring compliance.

Benefits

• Our client offers a competitive annual salary and a comprehensive benefits package, including medical aid and a provident fund.
• Employees are eligible for an annual performance bonus.
• Opportunities for professional development and training are provided to support career growth.
• You will work within a supportive team environment and contribute to a well-established retail brand known for its quality products and excellent service.
• The role offers stability and the chance to grow within a company committed to operational excellence in Durban.