Operations Manager - Retail Sector

Placements24; Soweto; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Career development

Annual leave

Training and development

Job summary

Placements24 in Soweto, Gauteng is seeking an experienced Operations Manager to oversee its extensive retail operations. This hands-on role requires direct oversight of multiple store locations, driving sales performance, and delivering exceptional customer experiences.

The ideal candidate will have a Bachelor's degree and at least five years of progressive retail operations management experience, with proven leadership, inventory control, budgeting, and strong communication skills.

Qualifications

• Bachelor's degree in business-related field; relevant retail management experience may substitute.
• Minimum 5 years in retail operations management overseeing multiple stores.
• Strong knowledge of retail sales, inventory, merchandising, and customer service.
• Proven leadership with experience coaching and developing teams.
• Excellent communication and problem-solving skills.
• Proficient in retail management software, POS, and inventory tools.
• Ability to manage budgets and control costs.
• Flexible hours including evenings, weekends, holidays.
• Proactive in identifying operational challenges.
• Passion for retail and delivering great customer experiences.

Responsibilities

• Manage and optimize daily operations across multiple store locations.
• Lead, train, and motivate store staff to meet targets.
• Oversee inventory management and stock control.
• Implement policies ensuring health, safety, and security.
• Develop and manage store budgets.
• Monitor sales performance and analyze trends.
• Ensure high standards of store presentation and customer experience.
• Conduct regular store visits and provide feedback.
• Collaborate with marketing and buying on initiatives.
• Address customer concerns and resolve issues promptly.

Skills

Leadership

Communication

Problem solving

POS systems

Inventory management

Retail software

Team development

Budget management

Store operations

Education

Bachelor's in Business

Tools

POS systems

Inventory software

Job description

About the Role

Our client, a prominent retail group, is actively seeking an experienced and dynamic Operations Manager to oversee its extensive retail operations in Soweto, Gauteng . This hands-on role is critical for ensuring the efficient and effective management of multiple store locations, driving sales performance, and maintaining exceptional customer experiences. The ideal candidate will possess a deep understanding of retail operations, strong leadership skills, and a proven ability to manage teams and resources effectively in a fast-paced, customer-centric environment. You will be responsible for implementing operational strategies, managing inventory, controlling costs, and ensuring high standards of visual merchandising and store presentation. This is an on-site position, requiring consistent presence to provide direct oversight and support to store teams, contributing directly to the group's success in the competitive retail landscape.

Key Responsibilities

• Manage and optimize daily operations across multiple retail store locations to maximize sales and profitability.
• Lead, train, and motivate store staff to achieve performance targets and provide outstanding customer service.
• Oversee inventory management, including stock control, ordering, and merchandising, to ensure optimal stock levels and minimize shrinkage.
• Implement and enforce company policies and procedures, ensuring compliance with health, safety, and security standards.
• Develop and manage store budgets, controlling operational expenses and achieving financial objectives.
• Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.
• Ensure high standards of store presentation, visual merchandising, and customer experience are maintained.
• Conduct regular store visits and performance evaluations, providing constructive feedback and support to store managers.
• Collaborate with the marketing and buying departments to align store operations with company-wide initiatives.
• Address customer concerns and resolve operational issues promptly and effectively.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; relevant retail management experience may substitute.
• Minimum of 5 years of progressive experience in retail operations management, with a proven track record in managing multiple stores or a large retail environment.
• Strong understanding of retail sales, inventory management, merchandising, and customer service principles.
• Demonstrated leadership ability, with experience in motivating and developing teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in retail management software, POS systems, and inventory management tools.
• Ability to manage budgets and control operational costs effectively.
• Willingness to work flexible hours, including evenings, weekends, and public holidays as required.
• A proactive approach to identifying and addressing operational challenges.
• Passion for the retail industry and delivering exceptional customer experiences.

Benefits

Our client offers a competitive salary commensurate with experience and a performance-based bonus structure. Comprehensive medical aid and retirement fund benefits are provided. Opportunities for professional development and career advancement within the retail group are significant. Employees receive generous annual leave and other standard benefits. Join a well-established and respected retail brand committed to employee growth and success. Be part of a dynamic team focused on delivering excellence in customer service and retail operations. This role offers a rewarding career path within a thriving industry.