Operations Manager - NPO

Sandi Crowther Recruitment; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Sandi Crowther Recruitment is seeking an Operations Manager to lead day-to-day operations in a purpose-driven non-profit. The role requires overseeing financial controls, governance, risk management and stakeholder relations to enable the organisation to deliver its priorities.

You will partner with the CEO on strategic initiatives, manage facilities, IT and contractual matters, and drive process improvements while upholding the organisation's Christian values.

Qualifications

• Degree in Business Management, Finance, Operations or related.
• Min 4 years' management experience in a broad operational role.
• Strong financial acumen including budgeting, controls and reporting.
• Experience managing multiple operational functions, systems and processes.
• Understanding of governance, compliance and risk management.
• Excellent organisational, planning and problem-solving skills.
• Strong interpersonal and communication skills.
• Proactive, practical and solutions-focused; capable of strategic and hands-on work.
• Christian values alignment.
• Non-profit experience advantageous but not essential.

Responsibilities

• Oversee day-to-day operations and administrative functions.
• Manage financial processes, budgets, expenditure and reporting with controls.
• Support the CEO with planning and strategic initiatives.
• Oversee governance, compliance and risk management.
• Manage facilities, maintenance and vendor relations.
• Identify opportunities to improve systems and processes.
• Oversee IT systems and administrative resources.
• Coordinate contractual, legal and regulatory matters with external professionals.
• Support marketing and communications initiatives.
• Build positive working relationships with staff and stakeholders.

Skills

Financial acumen

Governance

Risk management

Organisational skills

Interpersonal skills

Problem solving

Strategic thinking

Proactive mindset

Christian values alignment

Education

Bachelor's degree in Business Management/Finance/Operations

Job description

Responsibilities:

• Oversee day-to-day operations and administrative functions.
• Manage financial processes, budgets, expenditure and reporting, ensuring sound financial controls and accountability.
• Support the CEO with operational planning, strategic initiatives and the implementation of organisational priorities.
• Oversee governance, compliance and risk management, ensuring appropriate policies and procedures are maintained.
• Manage facilities, maintenance, property-related matters and external service providers.
• Identify opportunities to improve systems, streamline processes and strengthen operational efficiencies.
• Oversee IT systems and administrative resources.
• Coordinate contractual, legal and regulatory matters, liaising with external professionals where required.
• Support marketing, communications and other organisational initiatives.
• Build positive working relationships with staff and stakeholders, fostering a collaborative and accountable working environment.

Requirements:

• A relevant degree in Business Management, Finance, Operations or a related discipline.
• At least 4 years' management experience in a broad operational or business management role.
• Strong financial acumen, including budgeting, financial controls and reporting.
• Proven ability to manage multiple operational functions, systems and processes.
• Sound understanding of governance, compliance and risk management.
• Excellent organisational, planning and problem-solving skills.
• Strong interpersonal and communication skills.
• A proactive, practical and solutions-focused approach, with the ability to work both strategically and hands-on.
• An appreciation of and respect for the organisation's Christian values and ethos.
• Previous experience in a non-profit environment would be advantageous but is not essential.

The ideal candidate will be a mature, dependable and resourceful individual with high levels of integrity, initiative and personal accountability. Someone who enjoys responsibility, works independently and takes pride in creating an organised, efficient and positive working environment.

An excellent opportunity for an experienced Operations Manager to apply their business expertise in a rewarding, purpose-driven environment.