Non-Profit Operations Manager

Placements24; Pietermaritzburg; On-site; ZAR 550,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Comprehensive benefits package

Impactful work in the community

Job summary

Placements24 in Pietermaritzburg is seeking a highly organized Non-Profit Operations Manager to run day-to-day operations, administration, HR and financial oversight, in support of the organization's mission.

You will lead facilities management, vendor relations, compliance, budgeting, and strategic planning, working with leaders across KwaZulu-Natal to maximize impact and ensure efficient, ethical service delivery.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Master's degree preferred.
• Minimum of 5 years progressive experience in operations management, preferably within the non-profit sector.
• Experience managing administrative functions, facilities, and HR processes.
• Strong understanding of non-profit governance and compliance requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management principles and budgeting.
• Strong organizational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Familiarity with the Pietermaritzburg and KwaZulu-Natal community landscape.

Responsibilities

• Oversee and manage all administrative and operational functions of the organization.
• Develop and implement efficient operational policies and procedures.
• Manage the organization's facilities, including maintenance, security, and procurement of supplies.
• Supervise administrative staff and volunteers, providing guidance and support.
• Liaise with external vendors, service providers, and regulatory bodies.
• Ensure compliance with all legal, financial, and ethical standards applicable to non-profit organizations.
• Assist with budget development and manage operational expenditures.
• Oversee human resources functions, including recruitment, onboarding, and employee relations.
• Implement and manage systems for effective record-keeping and information management.
• Contribute to strategic planning and organizational development efforts.

Skills

Leadership

Operations management

HR management

Budgeting

Administrative skills

Communication

Problem-solving

Governance/compliance

Organizational skills

Multitasking under pressure

Education

Bachelor's degree in Business Administration/Management

Master's degree preferred

Tools

Microsoft Office Suite

Management software

Job description

About the Role

Our client, a well-established charitable organization committed to serving vulnerable populations in **Pietermaritzburg**, is seeking a highly organized and efficient Non-Profit Operations Manager. This critical role oversees the day-to-day operational aspects of the organization, ensuring that all activities run smoothly and effectively to support the mission. You will be responsible for managing administrative functions, human resources, financial oversight (in conjunction with finance staff), facilities management, and ensuring compliance with all relevant regulations. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a deep understanding of non-profit management principles within **KwaZulu-Natal** context. This is a vital position that ensures the organization can maximize its impact and reach within **Pietermaritzburg** and beyond by maintaining a robust and efficient operational framework.

Key Responsibilities

• Oversee and manage all administrative and operational functions of the organization.
• Develop and implement efficient operational policies and procedures.
• Manage the organization's facilities, including maintenance, security, and procurement of supplies.
• Supervise administrative staff and volunteers, providing guidance and support.
• Liaise with external vendors, service providers, and regulatory bodies.
• Ensure compliance with all legal, financial, and ethical standards applicable to non-profit organizations.
• Assist with budget development and manage operational expenditures.
• Oversee human resources functions, including recruitment, onboarding, and employee relations.
• Implement and manage systems for effective record-keeping and information management.
• Contribute to strategic planning and organizational development efforts.

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field is required; a Master's degree is preferred.
• Minimum of 5 years of progressive experience in operations management, preferably within the non-profit sector.
• Proven experience in managing administrative functions, facilities, and HR processes.
• Strong understanding of non-profit governance and compliance requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management principles and budgeting.
• Strong organizational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Familiarity with the **Pietermaritzburg** and **KwaZulu-Natal** community landscape is beneficial.
• Proficiency in relevant management software and Microsoft Office Suite.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package.
• This role provides the opportunity to ensure the smooth and effective functioning of a vital charitable organization serving the **Pietermaritzburg** community.
• You will be part of a dedicated team making a significant positive impact.
• Opportunities for professional development and leadership growth are available.
• The satisfaction of building and maintaining efficient operations that directly support a critical mission is a key benefit.
• You will play a crucial role in the organization's ability to deliver its services effectively to those in need within **KwaZulu-Natal**.