Operations Manager

Pro-Match Recruitment; Gauteng; On-site; ZAR 670,000 - 781,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Pro-Match Recruitment is seeking an experienced Operations Manager in Gauteng to oversee daily operations, optimise processes, and align activities with business goals. You will lead a diverse team, manage HR and sales activities, and drive performance through practical, hands-on leadership.

The role requires 3–5 years of managerial experience, strong organisational skills, and the ability to prioritise under pressure.

Qualifications

• 3–5 years of management or supervisory experience.
• Experience managing HR-related responsibilities and employee performance.
• Exposure to sales management, targets and revenue performance.
• Strong organisational, administrative and problem-solving skills.
• Excellent communication, interpersonal and decision-making abilities.
• Ability to manage multiple responsibilities and prioritise effectively.
• High level of independence, initiative and accountability.

Responsibilities

• Oversee day-to-day operations to ensure efficiency.
• Develop, implement and maintain operational procedures and processes.
• Monitor operational performance and report KPIs to senior management.
• Manage, lead and motivate employees to achieve objectives.
• Oversee HR functions including recruitment, onboarding and staff development.
• Oversee sales activities and monitor performance against targets.
• Collaborate with management to support growth strategies.

Skills

Team leadership

Operational oversight

HR management

Sales management

Communication

Problem solving

Organisational skills

Decision making

Independence

Education

Degree or diploma in Operations/Business Management or related field

Job description

Key Responsibilities

Operations Management

• Oversee the company's day-to-day operations, ensuring efficiency, productivity, and alignment with business objectives.
• Develop, implement, and maintain operational procedures, systems, and processes.
• Monitor operational performance and identify opportunities for improvement.
• Ensure that resources are allocated effectively and operational deadlines are met.
• Identify operational challenges and implement practical solutions to improve business performance.
• Report on operational performance, business activities, and key performance indicators to senior management.

Staff and Team Management

• Manage, lead, and motivate employees to achieve individual and team objectives.
• Oversee staff performance, productivity, attendance, and accountability.
• Set clear expectations, responsibilities, and performance targets.
• Conduct performance reviews and address performance-related concerns.
• Foster a professional, productive, and results-driven working environment.
• Manage team dynamics and resolve workplace challenges effectively.

Human Resources Management

• Oversee day-to-day HR functions, including recruitment, onboarding, staff development, and employee relations.
• Ensure that company policies and procedures are consistently implemented.
• Manage disciplinary processes and performance-related matters in line with applicable labour legislation.
• Maintain appropriate employee records and ensure HR administration is completed accurately.
• Identify training and development requirements to strengthen team capabilities.
• Promote a professional workplace culture built on accountability, performance, and mutual respect.

Sales Management and Business Performance

• Oversee sales activities and monitor performance against agreed targets.
• Manage and support the sales team to drive lead generation, client acquisition, and revenue growth.
• Track sales pipelines, conversion rates, and overall sales performance.
• Ensure effective follow-up on leads, quotations, proposals, and customer opportunities.
• Identify opportunities to improve sales processes and commercial performance.
• Work closely with the sales team to strengthen client relationships and improve customer retention.
• Monitor sales-related KPIs and implement corrective measures where targets are not being achieved.
• Collaborate with management to support business development and growth strategies.

Minimum Requirements

• 3–5 years of relevant management or supervisory experience.
• Demonstrated experience in staff management, team leadership, and operational oversight.
• Experience managing HR-related responsibilities and employee performance.
• Exposure to sales management, sales targets, and revenue performance.
• Strong organisational, administrative, and problem-solving skills.
• Excellent communication, interpersonal, and decision-making abilities.
• The ability to manage multiple responsibilities and prioritise effectively.
• A high level of independence, initiative, and personal accountability.

Advantageous Qualifications and Experience

• A relevant degree, diploma, or qualification in Operations Management, Business Management, Human Resources, Sales Management, or a related field.
• Experience within the energy, utilities, engineering, equipment, or technical solutions industries.
• Previous experience managing both operational and commercial functions.
• Familiarity with performance management systems, operational KPIs, and sales reporting.

Key Competencies and Personal Attributes

• Strong leadership and people-management skills.
• Independent, decisive, and confident in making business decisions.
• Strong-minded, assertive, and able to manage challenging situations professionally.
• A hands-on management style with a proactive approach to problem-solving.
• Commercially minded, with a clear understanding of sales performance and business profitability.
• Highly organised, structured, and detail-oriented.
• Able to hold employees accountable while maintaining positive working relationships.
• Resilient and comfortable working in a fast-paced, performance-driven environment.
• Able to take ownership of responsibilities with minimal supervision.

Remuneration

The position offers a basic salary of approximately R60,000 per month, together with a performance-based bonus linked to business and operational objectives.
This opportunity is ideally suited to an experienced, mature, and self-assured management professional who can take ownership of operations, lead a team effectively, oversee HR and sales functions, and contribute meaningfully to the company's continued growth and success.