Operations Manager (Hotel Division)

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Performance bonuses

Professional development

Job summary

Placements24 is seeking an experienced Operations Manager to oversee daily hotel operations in Richards Bay, KwaZulu-Natal. You will drive guest satisfaction, uphold brand standards, and control costs while leading department heads across Front Office, Housekeeping, F&B and Maintenance.

The role requires a Bachelor's degree in Hospitality Management or related field and at least 7 years of progressive hotel operations experience, including 3 years in a senior leadership capacity.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 7+ years in hotel operations management, with at least 3 years in a senior leadership role (e.g., Operations Manager, Hotel Manager).
• Strong budgeting and P&L management experience.
• Proven ability to lead diverse hotel departments.

Responsibilities

• Oversee the operational performance of all hotel departments and guest satisfaction.

Skills

Leadership

Budgeting

P&L management

Guest satisfaction

Strategic thinking

Education

Bachelor's degree in Hospitality Management / Business Administration

Tools

Hotel management software

Job description

About the Role

Our client, a leading international hospitality group, is seeking a results-driven and experienced Operations Manager to oversee the day-to-day operations of their hotel division in Richards Bay, KwaZulu-Natal . This senior role is responsible for ensuring operational excellence across all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance. The Operations Manager will play a crucial role in driving guest satisfaction, maintaining brand standards, controlling costs, and enhancing profitability. The ideal candidate will possess strong leadership acumen, a deep understanding of hotel operations, and a commitment to delivering exceptional service. This is a significant opportunity to influence the success of a major hospitality brand in the coastal city of Richards Bay .

Key Responsibilities

• Oversee the operational performance of all hotel departments, ensuring efficiency and guest satisfaction.
• Develop and implement strategic plans to achieve business objectives and enhance profitability.
• Manage departmental budgets, controlling expenses and identifying cost-saving opportunities.
• Ensure adherence to company policies, procedures, and brand standards.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure compliance with all health, safety, and security regulations.
• Collaborate with the General Manager on operational strategies and financial performance.
• Manage vendor relationships and procurement processes.
• Drive operational innovation and best practices across the hotel.

Requirements

• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role (e.g., Operations Manager, Hotel Manager).
• Proven track record of successfully managing multiple hotel departments.
• Strong financial acumen and experience in budgeting and P&L management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive operational excellence and guest satisfaction.
• In-depth knowledge of hotel operations systems and technology.
• Ability to work effectively under pressure in a dynamic environment.
• Strategic thinking and problem-solving capabilities.
• Must be willing to work flexible hours and be based in Richards Bay, KwaZulu-Natal .

Benefits

This position offers a highly competitive annual salary of ZAR , reflecting the seniority and scope of the role. Our client provides a comprehensive benefits package, including health insurance, retirement contributions, and potential performance bonuses. You will have ample opportunities for professional development, international training programs, and career advancement within a globally recognized hospitality brand. This hybrid role allows for strategic planning and management from both on-site and remote locations, offering a degree of flexibility. Join our client's esteemed team in Richards Bay, KwaZulu-Natal , and shape the future of their hotel operations.