Hotel Operations Manager

Placements24; Klerksdorp; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Executive compensation + bonus

Medical and retirement benefits

Relocation assistance

Career growth opportunities

Employee discounts

Job summary

Placements24 is recruiting a Hotel Operations Manager for a renowned hotel in Klerksdorp. The role oversees daily operations, drives profitability, and leads a diverse team to deliver exceptional guest experiences.

The ideal candidate has 7+ years in hotel management, with 3+ in operations, strong leadership and P&L skills, and proficient PMS usage. Relocation or sponsorship may be considered for the right candidate.

Qualifications

• Minimum 7 years in hotel management with at least 3 years in operations.
• Strong leadership, communication and decision‑making abilities.
• Experience with PMS and P&L management.

Responsibilities

• Direct and manage all hotel operations across Front Office, Housekeeping, F&B and Maintenance.
• Develop strategic plans to achieve operational goals and enhance guest satisfaction.
• Ensure compliance with policies, procedures and legal requirements.
• Manage budgets, control costs and identify revenue opportunities.
• Lead and train staff to maintain high performance and service quality.
• Monitor industry trends and apply best practices to stay competitive in Klerksdorp.

Skills

P&L management

Leadership

Communication

Strategic planning

Budgeting

Guest satisfaction

Operations leadership

PMS software

Tools

Hotel management systems (PMS)

Job description

About the Role

Our client, a renowned hotel in Klerksdorp , is seeking a strategic and results-oriented Hotel Operations Manager . This key position involves overseeing the day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and profitability across all departments. You will lead a diverse team, drive performance improvements, and contribute to the hotel's overall success and guest satisfaction. The ideal candidate has a comprehensive understanding of hotel management and a passion for creating exceptional guest experiences.

Key Responsibilities

• Direct and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Develop and implement strategic plans to achieve operational goals and enhance guest satisfaction.
• Ensure compliance with all hotel policies, procedures, and legal requirements.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, train, and motivate hotel staff to ensure high levels of performance and service quality.
• Monitor industry trends and implement best practices to maintain a competitive edge in the Klerksdorp market.

Requirements

• Minimum 7 years of progressive experience in hotel management, with at least 3 years in an operations management role.
• Strong understanding of all hotel operational areas and P&L management.
• Excellent leadership, communication, and decision-making skills.
• Proven track record of improving operational efficiency and guest satisfaction scores.
• Proficiency with hotel management systems (PMS) and relevant software.
• A commitment to maintaining exceptional standards of service and operational excellence.

Benefits

• Competitive executive salary and bonus structure.
• Comprehensive medical and retirement benefits.
• Relocation assistance if applicable.
• Opportunities for career growth within a reputable hotel group.
• Employee discounts and perks.