Hotel Operations Manager

Placements24; Stellenbosch; Ibrido; ZAR 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation assistance

Employee discounts

Professional development

Performance-based bonuses

Descrizione del lavoro

Placements24 represents a prestigious Stellenbosch hotel seeking an experienced Hotel Operations Manager to lead day-to-day operations and drive service excellence across Front Office, Housekeeping, F&B, and Maintenance.

You will oversee departmental budgets, implement efficiency strategies, and mentor staff while ensuring compliance with health, safety, and quality standards in a dynamic hospitality environment.

Competenze

• 5+ years progressive experience in hotel management, including 2+ years in a managerial role overseeing multiple departments.
• Degree in Hospitality Management or related field preferred.
• Strong leadership, communication, and interpersonal skills.
• Budgeting and P&L management experience.
• Proficiency with hotel management software and systems.

Mansioni

• Oversee all hotel operational departments (Front Office, Housekeeping, Food & Beverage, Maintenance).
• Ensure exceptional guest services and promptly address concerns.
• Develop and implement strategies to enhance efficiency and profitability.
• Manage departmental budgets, labour costs, and resource allocation.
• Recruit, train, and manage the performance of operational staff.
• Ensure compliance with health, safety, and hygiene standards and regulations.
• Monitor KPIs and implement corrective actions as needed.
• Collaborate with other department managers to ensure seamless service integration.
• Maintain strong relationships with suppliers and vendors.
• Contribute to strategic planning and decision-making.

Conoscenze

Leadership

Budgeting

P&L management

Communication

Problem solving

Formazione

Bachelor's degree in Hospitality Management

Strumenti

Hotel management software

Descrizione del lavoro

About the Role

Our client, a prestigious hotel in the heart of Stellenbosch, Western Cape , is seeking an experienced and dynamic Hotel Operations Manager. This key leadership role will oversee the day-to-day operations of the hotel, ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all departments. The ideal candidate will possess a deep understanding of hotel management, exceptional leadership capabilities, and a proactive approach to problem-solving. You will be responsible for managing front office, housekeeping, food and beverage, and other operational departments, working closely with department heads to drive service excellence and maintain the hotel's reputation for quality. This position offers a challenging yet rewarding opportunity to contribute significantly to the success of a renowned establishment in the vibrant Stellenbosch, Western Cape hospitality landscape.

Key Responsibilities

• Oversee and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure the delivery of exceptional guest services and experiences, addressing guest concerns promptly.
• Develop and implement operational strategies to enhance efficiency and profitability.
• Manage departmental budgets, labor costs, and resource allocation effectively.
• Recruit, train, mentor, and manage the performance of all operational staff.
• Ensure compliance with all health, safety, and hygiene standards and regulations.
• Monitor operational performance through key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with other department managers to ensure seamless integration of services.
• Maintain strong relationships with suppliers and vendors.
• Contribute to the overall strategic planning and decision-making process of the hotel.

Requirements

• A minimum of 5 years of progressive experience in hotel management, with at least 2 years in a similar managerial role overseeing multiple departments.
• A degree in Hospitality Management or a related field is highly preferred.
• Proven track record of success in managing hotel operations and driving guest satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Excellent financial acumen, including budgeting and P&L management.
• Proficiency in hotel management software and systems.
• Ability to work effectively under pressure and adapt to changing business needs.
• A problem-solving mindset with a keen eye for detail.
• Flexibility to work varied shifts, including weekends and public holidays, which is standard in the demanding Stellenbosch, Western Cape hospitality sector.

Benefits

• Competitive salary package and potential for performance-based bonuses.
• Opportunity to lead operations in a highly regarded hotel in a prime location.
• Professional development and career advancement opportunities.
• Accommodation may be provided or assisted with, depending on circumstances.
• Employee discounts on hotel services and facilities.
• A dynamic and supportive management team environment in Stellenbosch, Western Cape .