Boutique Hotel Operations Manager

Placements24; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Accommodation allowance or housing

Health insurance

Performance-based incentives

Career growth opportunities

Complimentary use of hotel facilities

Job summary

Placements24 seeks an experienced Operations Manager for a boutique hotel in Durban, KwaZulu-Natal. This on-site role requires strong leadership to oversee front office, housekeeping, maintenance, and F&B, ensuring seamless service and guest satisfaction.

You will manage budgets, staff scheduling, vendor relations, and SOP development, while driving occupancy and revenue through exceptional guest experiences and process improvements.

Qualifications

• 5+ years of experience in hotel operations management, preferably in boutique or upscale settings.
• Strong understanding of interdependencies between hotel departments.
• Proven ability to manage budgets and control costs effectively.
• Excellent leadership, problem-solving and decision-making skills.
• Proficiency with hotel management software (PMS) and Microsoft Office Suite.

Responsibilities

• Oversee daily hotel operations, including front office, housekeeping, maintenance, and F&B.
• Ensure high standards of cleanliness, safety, and guest comfort.
• Manage staff scheduling, training, and performance evaluations.
• Control operational costs and manage inventory for all departments.
• Develop SOPs to enhance efficiency and respond promptly to guest issues.
• Collaborate with General Manager on strategic initiatives and budget planning.
• Maintain relationships with vendors and suppliers.
• Ensure compliance with local regulations and licensing requirements.
• Support marketing and sales initiatives to drive occupancy and revenue.

Skills

Leadership

Problem-solving

Decision-making

Customer service

Staff management

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS software

Microsoft Office Suite

Job description

About the Role

Our client is looking for a highly motivated and experienced Operations Manager to lead the day-to-day operations of a charming boutique hotel in the vibrant coastal city of **Durban**. This role is ideal for an individual with a passion for hospitality, a keen eye for detail, and the ability to manage multiple facets of hotel operations. You will be instrumental in ensuring seamless service delivery, optimizing operational efficiency, and contributing to the unique guest experience that defines this boutique property. This is an on-site role demanding strong leadership within the **Hospitality & Tourism** sector in **Durban, KwaZulu-Natal**.

Key Responsibilities

• Oversee daily hotel operations, including front office, housekeeping, maintenance, and F&B.
• Ensure the highest standards of cleanliness, safety, and guest comfort.
• Manage staff scheduling, training, and performance evaluations.
• Control operational costs and manage inventory for all departments.
• Develop and implement standard operating procedures (SOPs) to enhance efficiency.
• Respond to and resolve guest issues promptly and professionally.
• Collaborate with the General Manager on strategic initiatives and budget planning.
• Maintain relationships with vendors and suppliers.
• Ensure compliance with all local regulations and licensing requirements.
• Contribute to marketing and sales efforts to drive occupancy and revenue.

Requirements

• Minimum of 5 years of experience in hotel operations management, preferably in a boutique or upscale environment.
• Strong understanding of all hotel departments and their interdependencies.
• Proven ability to manage budgets and control costs effectively.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Exceptional customer service orientation and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays as needed.
• A degree in Hospitality Management or a related field is preferred.
• Must be based in or willing to relocate to **Durban, KwaZulu-Natal**.
• A proactive approach to identifying and addressing operational challenges.

Benefits

• Competitive annual salary of ZAR.
• Accommodation allowance or provided housing.
• Health insurance coverage.
• Performance-based incentives.
• Opportunities for professional growth and career advancement.
• A unique and rewarding work environment in a picturesque setting.
• Complimentary use of hotel facilities.