Onsite Network Engineer: Hands & Feet Support

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Alberton; On-site; ZAR 200,000 - 260,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY seeks a hands-on Net/Support Technician to provide on-site assistance for remote network issue remediation. You will connect via console, assist with rack mounting, and verify device status per runbooks.

The role requires 2+ years in enterprise network support, basic TCP/IP/VLAN knowledge, and strong communication with remote teams. Travel to customer sites is expected.

Qualifications

• 2+ years of hands-on experience in enterprise network support.
• Basic networking concepts including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow documented procedures and troubleshoot effectively.
• Excellent communication and teamwork with remote teams.
• Willingness to travel to customer locations.
• Working at heights and medical fitness certificates are preferred.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console as instructed by Remote Support Team.
• Assist with rack mounting and cable management per site rules.
• Verify device status with LED, link status, and alarms; report findings.
• Apply basic configuration steps only when instructed and approved.
• Coordinate with Remote Support Team for post-install verification.

Skills

Networking basics

English communication

Customer service

Troubleshooting

Documentation

Remote work coordination

Education

Bachelor’s degree or Diploma in IT/Networking

Tools

PuTTY

Console cables

Rack mounting tools

Patch panels

MS Teams / Zoom

Multimeter

Job description

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY seeks a hands-on Net/Support Technician to provide on-site assistance for remote network issue remediation. You will connect via console, assist with rack mounting, and verify device status per runbooks.

The role requires 2+ years in enterprise network support, basic TCP/IP/VLAN knowledge, and strong communication with remote teams. Travel to customer sites is expected.