Onsite Network Support Engineer (Hands & Feet)

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Potchefstroom; On-site; ZAR 180,000 - 280,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY seeks a Hands & Feet Support technician to provide physical onsite assistance, enabling remote troubleshooting and remediation. You will connect to network devices via console, execute approved commands, and assist with post-install verification.

The role requires 2+ years in enterprise network support, knowledge of TCP/IP and VLANs, and strong communication to collaborate with remote teams. Travel to customer sites is expected.

Qualifications

• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and work within documented procedures.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console and verify management access as instructed by Remote Support Team.
• Rack and dress cables, verify patch panels, and assist with post-install verification.
• Follow defined runbooks and execute approved command steps with accuracy.
• Report LED status, link status, alarms, and cabling conditions to the team.

Skills

Hands-on networking

Networking fundamentals

Console connections

Structured cabling

Troubleshooting

Communication

Education

Bachelor’s degree or Diploma in Computer Science/IT/Network Engineering

Tools

PuTTY

Console cables

Laptop

MS Teams/Zoom/Webex

Patch cables

Job description

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY seeks a Hands & Feet Support technician to provide physical onsite assistance, enabling remote troubleshooting and remediation. You will connect to network devices via console, execute approved commands, and assist with post-install verification.

The role requires 2+ years in enterprise network support, knowledge of TCP/IP and VLANs, and strong communication to collaborate with remote teams. Travel to customer sites is expected.