Onsite Network Support Engineer - Hands & Feet

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Pietermaritzburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking a hands-on Network Hands & Feet Specialist for client sites in KwaZulu-Natal. The role involves physical onsite support, console access to routers and switches, and cabling tasks to enable remote engineering teams.

Candidates should have a degree or diploma in IT, at least two years of network support experience, and comfort traveling to client locations. Strong communication and documentation skills are essential.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Network Engineering, or related field.
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and documented procedures.
• Strong troubleshooting and customer-facing skills.
• Willingness to travel to customer locations.

Responsibilities

• Provide on-site assistance to enable remote troubleshooting and remediation.
• Access network devices via console connections and follow runbooks.
• Rack mounting/unmounting and cable management per site rules.
• Coordinate with the Remote Support Team for post-install verification.
• Perform basic configuration as instructed (IP/VLAN, access, etc.).
• Report LED status, alarms, cabling condition and maintain documentation.

Skills

Hands & Feet Support

Network Device Installation

Rack & Stack

Structured Cabling

Console Access

Switches Routers Firewalls

Documentation & Reporting

Communication & Customer Service

Education

Bachelor's degree or Diploma in Computer Science/IT/Network Engineering or related field

Tools

PuTTY

Console cables

RJ45 USB adapters

Patch panels

Multimeter

Laptop

4G dongle

Job description

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking a hands-on Network Hands & Feet Specialist for client sites in KwaZulu-Natal. The role involves physical onsite support, console access to routers and switches, and cabling tasks to enable remote engineering teams.

Candidates should have a degree or diploma in IT, at least two years of network support experience, and comfort traveling to client locations. Strong communication and documentation skills are essential.