Onsite Network Support Engineer — Rack & Cabling

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Klerksdorp; On-site; ZAR 240,000 - 360,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking an onsite Network Hands & Feet professional to support enterprise infrastructure across client sites in Klerksdorp. You will perform physical rack work, cable management, and basic device configuration under approved runbooks, while coordinating with the Remote Support Team.

You should have hands-on network support experience, strong troubleshooting, and the ability to follow detailed procedures and document outcomes for ticketing

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Network Engineering, or related field preferred.
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and work within documented procedures.
• Strong troubleshooting and problem-solving skills; good communication with remote teams.
• Ability to work independently at customer sites and travel as required.
• Working at Heights and Medical Fitness certificates are a plus.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Establish console connectivity to network devices as instructed by Remote Support.
• Provide physical access support to Remote Support Team (rack access, ports, power cycling).
• Perform visual verification and reporting of LED/status, alarms, and cabling condition.
• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions step-by-step without deviating from runbooks.
• Conduct basic checks: link lights, port mapping, cable reseat, label verification.
• Rack mount/unmount devices per site rules; patch and dress cables to standard.
• Coordinate with Remote Support for post-install verification.
• Connect console and grant remote access; execute approved command steps.
• Apply basic baseline actions (management IP/VLAN) only when instructed and approved.
• Document actions and outcomes for tickets and reporting.

Skills

Hands & Feet Support

Network Device Installation

Structured Cabling

Console Access

Basic Network Configuration

Rack & Stack

Documentation & Reporting

Communication & Customer Service

Proficient English

Willingness to Travel

Education

Bachelor's degree or Diploma in IT/Networking

Tools

PuTTY

Cisco Console Cables

Laptop with console software

Patch panels & cabling tools

Job description

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking an onsite Network Hands & Feet professional to support enterprise infrastructure across client sites in Klerksdorp. You will perform physical rack work, cable management, and basic device configuration under approved runbooks, while coordinating with the Remote Support Team.

You should have hands-on network support experience, strong troubleshooting, and the ability to follow detailed procedures and document outcomes for ticketing