Onsite Network Support Engineer

Brilliant Computers; Boksburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Brilliant Computers in Boksburg, South Africa, is seeking an Network Hands & Feet professional to provide onsite support enabling remote troubleshooting and remediation. The role includes console connections to devices, rack work, and basic configuration under the guidance of the Remote Support Team.

The ideal candidate will have a degree or diploma in IT/Networking, 2+ years in enterprise networks, and strong communication skills with the ability to travel to client sites.

Qualifications

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Network Engineering, or related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate.
• Medical Fitness Certificate.

Responsibilities

• Provide onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
• Perform basic level initial actions (connect/ grant remote access, execute command steps when approved, set management IP/VLAN when instructed)

Skills

Basic networking concepts

Troubleshooting

Remote troubleshooting

Following complex instructions

Communication

Travel readiness

Education

Bachelor’s degree or Diploma in Computer Science/IT/Network Engineering

Tools

PuTTY

MS Teams

Webex

Console cables

Patch panels

Job description

Brilliant Computers in Boksburg, South Africa, is seeking an Network Hands & Feet professional to provide onsite support enabling remote troubleshooting and remediation. The role includes console connections to devices, rack work, and basic configuration under the guidance of the Remote Support Team.

The ideal candidate will have a degree or diploma in IT/Networking, 2+ years in enterprise networks, and strong communication skills with the ability to travel to client sites.