Senior E-commerce Operations Manager - Logistics & Fulfillment

Placements24; South Africa; Remote; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Remote work

Bonuses

Home office allowance

Professional development

Flexible hours

Growth opportunities

Job summary

Placements24 invites an experienced Senior E‑commerce Operations Manager to lead remote logistics and fulfillment for a national online retailer. You will optimise warehousing, inventory control and last‑mile delivery while managing 3PL partners to sustain efficiency and cost‑effectiveness across the nationwide network.

The role requires a strategic, data‑driven leader with 6+ years in e‑commerce ops, strong negotiation skills, and the ability to drive scalable processes in a fully remote

Qualifications

• Bachelor's degree in supply chain or related field.
• 6+ years in e‑commerce ops, logistics, or SCM.
• Proven experience managing warehouse operations and order fulfilment.
• Experience in managing 3PL relationships and negotiating contracts.
• Strong analytical and data‑driven problem solving.

Responsibilities

• Oversee e‑commerce logistics including warehousing, inventory, order processing and shipping.
• Develop strategies to optimise warehouse efficiency and reduce costs.
• Lead 3PL relationships, negotiate SLAs and contracts with providers.
• Maintain robust inventory control to minimise stockouts and overstock.
• Monitor shipping performance and implement improvements to delivery times and costs.
• Analyse operational data to identify bottlenecks and opportunities for improvement.
• Develop contingency plans for disruptions and ensure safety compliance.
• Collaborate with e‑commerce, customer service and product teams for end‑to‑end experience.
• Lead and mentor the operations team to foster continuous improvement.

Skills

Logistics management

E‑commerce operations

Data-driven decision making

Leadership

Contract negotiation

Education

Bachelor's degree in Supply Chain Mgmt/Logistics/Business Admin

Master's degree or relevant certifications

Tools

WMS

ERP software

Job description

About the Role

Our client, a leading online retailer with a significant national footprint, is seeking an experienced and forward-thinking Senior E-commerce Operations Manager to oversee all aspects of logistics and fulfillment. This is a fully remote position, offering a unique opportunity to manage critical operational functions from the comfort of your home office. You will be responsible for optimizing warehouse operations, supply chain management, inventory control, and last-mile delivery to ensure efficient and cost-effective order fulfillment. The ideal candidate possesses a deep understanding of e-commerce logistics, a proven ability to implement process improvements, and a strong aptitude for managing third‑party logistics (3PL) providers. You will play a vital role in ensuring a seamless customer experience by guaranteeing timely and accurate delivery of products nationwide. This role requires exceptional leadership skills, strategic planning capabilities, and a data‑driven approach to problem‑solving. We are looking for a proactive individual who can drive efficiency and scalability in our operations.

Key Responsibilities

• Oversee and manage all e-commerce logistics, including warehousing, inventory management, order processing, and shipping.
• Develop and implement strategies to optimize warehouse efficiency, reduce operational costs, and improve inventory accuracy.
• Manage relationships with third‑party logistics (3PL) providers, carriers, and suppliers, negotiating contracts and ensuring service level agreements (SLAs) are met.
• Implement and maintain robust inventory control systems to minimize stockouts and overstock situations.
• Monitor shipping performance and implement solutions to improve delivery times and reduce shipping costs.
• Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
• Develop and execute contingency plans for operational disruptions.
• Ensure compliance with all relevant safety, health, and environmental regulations in warehouse operations.
• Collaborate with the e-commerce, customer service, and product teams to ensure seamless end‑to‑end customer experience.
• Lead and mentor the operations team, fostering a culture of continuous improvement and high performance.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Master's degree or relevant certifications are a plus.
• Minimum of 6 years of progressive experience in e-commerce operations, logistics, and supply chain management.
• Proven experience managing warehouse operations, inventory control, and order fulfillment processes.
• Strong understanding of supply chain principles and best practices.
• Demonstrated experience in managing 3PL relationships and negotiating contracts.
• Proficiency with warehouse management systems (WMS) and enterprise resource planning (ERP) software.
• Excellent analytical and problem‑solving skills, with a data‑driven approach.
• Strong leadership and team management capabilities.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work independently and manage complex operations in a fully remote setting.
• Experience with international shipping and customs regulations is advantageous.

Benefits

• Competitive annual salary of R, commensurate with experience.
• Fully remote position, offering maximum flexibility.
• Performance‑based bonuses and annual incentives.
• Allowance for home office setup and operational expenses.
• Opportunities for continuous professional development and advanced training.
• Work with a dynamic and forward-thinking e-commerce company.
• Flexible working hours to suit your schedule.
• Contribution to significant operational improvements and growth.