On-Site IT Support Technician

Placements24; Soweto; On-site; ZAR 167,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Professional development

Paid annual leave

Job summary

Placements24 in Soweto, Gauteng, seeks an On-Site IT Support Technician to provide hands-on technical support for hardware, software, and network issues across our client facilities.

You will install and maintain PCs, troubleshoot devices, and manage user access while upholding IT security policies. A driver’s license and willingness to travel are preferred, with CompTIA A+ favored.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems and common business applications (Microsoft Office).
• Proficiency in hardware troubleshooting and repair.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and willingness to travel to nearby sites as needed.
• CompTIA A+ certification or equivalent experience is highly preferred.
• Experience with mobile device support is a plus.

Responsibilities

• Provide immediate, on-site technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Troubleshoot and resolve user issues related to desktop computers, laptops, printers, and mobile devices.
• Set up and manage user accounts, permissions, and access to network resources.
• Perform routine maintenance on IT equipment and systems.
• Assist with network troubleshooting and connectivity issues.
• Document all support requests, resolutions, and system configurations.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Ensure adherence to IT policies and security best practices.
• Manage inventory of IT equipment and supplies.

Skills

Windows OS

Helpdesk experience

Networking basics

Customer service

Time management

Driver's license

CompTIA A+

Mobile device support

Tools

Microsoft Office

Job description

About the Role

Our client, a growing enterprise with multiple locations, is seeking a dedicated On-Site IT Support Technician to join their team based in Soweto, Gauteng . This role is critical for ensuring the smooth operation of our client's IT infrastructure at their primary facility and potentially other nearby sites. You will be responsible for providing direct, hands-on technical support to end-users, resolving hardware, software, and network issues efficiently. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, and a customer-focused attitude. This is an excellent opportunity for an IT professional looking to make a tangible impact in a supportive environment. You will be the go-to person for all IT-related queries and problems within the Soweto area, playing a key role in maintaining productivity and technological reliability for the organization.

Key Responsibilities

• Provide immediate, on-site technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Troubleshoot and resolve user issues related to desktop computers, laptops, printers, and mobile devices.
• Set up and manage user accounts, permissions, and access to network resources.
• Perform routine maintenance on IT equipment and systems.
• Assist with network troubleshooting and connectivity issues.
• Document all support requests, resolutions, and system configurations.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Ensure adherence to IT policies and security best practices.
• Manage inventory of IT equipment and supplies.

Requirements

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems and common business applications (Microsoft Office Suite).
• Proficiency in hardware troubleshooting and repair.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and willingness to travel to nearby sites as needed.
• CompTIA A+ certification or equivalent experience is highly preferred.
• Experience with mobile device support is a plus.

Benefits

• Our client offers a competitive salary commensurate with experience.
• Comprehensive medical aid and retirement fund benefits are provided.
• Opportunities for professional development and training to enhance technical skills.
• Paid annual leave and sick leave.
• A supportive team environment where your contributions are valued.
• Join a well-established company in Soweto that is committed to providing a stable and rewarding career path.
• This role offers the chance to be a key IT resource within the organization, directly impacting daily operations.