Technical Support Engineer - IT Infrastructure

Placements24; Centurion; Hybrid; ZAR 350,000 - 650,000; Full time

Job summary

Placements24 is seeking a skilled Technical Support Engineer for a fully remote role based around Centurion, Gauteng, South Africa. The position focuses on Tier 2/3 support, server administration, and end-user computing environments, offering a chance to work with diverse IT infrastructure solutions for business clients.

The ideal candidate will have strong Windows Server/AD knowledge, virtualization and cloud experience, and solid problem-solving and communication skills.

Qualifications

• Minimum 4 years in a technical support or systems administration role.
• Strong Windows Server, Active Directory, and Group Policy knowledge.
• Proficient in TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Relevant certifications such as CompTIA A+, Network+, Security+, or MCSA are advantageous.
• Must be eligible to work in South Africa and able to work remotely with a home office setup.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems reported by end-users and system alerts.
• Install, configure, and maintain servers, workstations, and network devices.
• Manage and monitor IT infrastructure, ensuring high availability and performance.
• Perform regular system updates, patches, and security configurations.
• Develop and maintain technical documentation, including network diagrams, procedures, and knowledge base articles.
• Collaborate with vendors and internal teams to resolve escalated technical issues.
• Provide technical guidance and training to junior support staff and end-users.
• Participate in the planning and implementation of new IT projects and infrastructure upgrades.
• Ensure compliance with security policies and best practices across all IT systems.

Skills

Problem-solving

Analytical thinking

Communication

Education

Certifications such as CompTIA A+/Network+/Security+ or MCSA

Tools

VMware

Hyper-V

Azure

AWS

Job description

About the Role

Our client, a dynamic IT solutions provider, is actively seeking a highly skilled Technical Support Engineer to join their operations based in Centurion, Gauteng. This is a critical role focused on providing advanced technical support for our client's diverse IT infrastructure solutions offered to businesses. The ideal candidate will possess a deep understanding of networking, server administration, and end-user computing environments. You will be responsible for diagnosing and resolving complex technical issues, ensuring the optimal performance and availability of client systems. We are looking for a proactive problem-solver with a passion for technology and a commitment to delivering best-in-class support. This position offers a significant opportunity to work with cutting-edge technologies and contribute to the success of various client projects, fostering a collaborative and innovative work atmosphere.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems reported by end-users and system alerts.
• Install, configure, and maintain servers, workstations, and network devices.
• Manage and monitor IT infrastructure, ensuring high availability and performance.
• Perform regular system updates, patches, and security configurations.
• Develop and maintain technical documentation, including network diagrams, procedures, and knowledge base articles.
• Collaborate with vendors and internal teams to resolve escalated technical issues.
• Provide technical guidance and training to junior support staff and end-users.
• Participate in the planning and implementation of new IT projects and infrastructure upgrades.
• Ensure compliance with security policies and best practices across all IT systems.

Requirements

• A minimum of 4 years of experience in a technical support or systems administration role.
• Strong knowledge of Windows Server environments, Active Directory, and Group Policy.
• Proficiency in network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is highly desirable.
• Familiarity with cloud platforms (e.g., Azure, AWS) is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and manage multiple priorities effectively.
• Relevant certifications such as CompTIA A+, Network+, Security+, or MCSA are advantageous.
• Must be eligible to work in South Africa.
• This is a fully Remote position, requiring a dedicated home office setup and reliable internet connectivity.

Benefits

• Our client offers a competitive salary, comprehensive medical and retirement benefits, and ample opportunities for professional growth and certifications in a Remote work setting.
• Employees benefit from a dynamic and intellectually stimulating work environment, performance-based incentives, and access to state-of-the-art technology.
• We encourage continuous learning and provide resources for skill development.
• Enjoy the flexibility and autonomy that comes with a fully remote role, coupled with a supportive team culture.