Helpdesk Support Technician - Vereeniging

Placements24; Vereeniging; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive medical aid and a Provid

Opportunities for professional develop

Paid annual leave and company holidays

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join our Vereeniging team. You will provide first-line IT support to staff, diagnose hardware, software, and network issues, and maintain IT assets.

The ideal candidate holds an A+/N+ certification with at least 2 years in IT support, strong Windows and Office skills, basic TCP/IP/DNS/DHCP knowledge, and excellent communication.

Qualifications

• A+ or N+ certification or equivalent practical experience.
• Minimum of 2 years of experience in IT helpdesk or technical support.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with TCP/IP, DNS, DHCP and basic network troubleshooting.
• Experience with hardware repair and troubleshooting.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Escalate complex technical issues to senior IT staff or external vendors when necessary.
• Maintain accurate records of IT assets, support requests, and resolutions in the ticketing system.
• Develop and update IT documentation, including user guides and troubleshooting procedures.
• Assist with IT inventory management and procurement processes.
• Ensure compliance with IT policies and security standards.
• Provide training and guidance to end-users on IT best practices.

Skills

A+/N+ certification

End-user support

Windows OS

Networking basics

Communication skills

Education

A+ or N+ certification

Job description

About the Role

Our client is seeking a skilled and dedicated Helpdesk Support Technician to join their team in Vereeniging, Gauteng . This role is essential for maintaining the operational efficiency of the company by providing timely technical support to employees and resolving IT-related issues. The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and a commitment to delivering outstanding internal customer service. As a key member of the IT department, you will be responsible for diagnosing hardware, software, and network problems, ensuring minimal disruption to business operations. This is a hands-on role offering significant learning and growth opportunities within a dynamic corporate environment in Gauteng .

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Escalate complex technical issues to senior IT staff or external vendors when necessary.
• Maintain accurate records of IT assets, support requests, and resolutions in the ticketing system.
• Develop and update IT documentation, including user guides and troubleshooting procedures.
• Assist with IT inventory management and procurement processes.
• Ensure compliance with IT policies and security standards.
• Provide training and guidance to end-users on IT best practices.

Requirements

• A+ or N+ certification, or equivalent practical experience.
• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Experience with hardware repair and troubleshooting.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must be legally eligible to work in South Africa and available for on-site work in Vereeniging.
• Knowledge of the Gauteng region's technological landscape is a plus.

Benefits

• Competitive salary package reflective of your skills and experience.
• Comprehensive medical aid and a provident fund are included.
• Opportunities for professional development through certifications and ongoing training.
• Supportive and collaborative IT team.
• Paid annual leave and company holidays.
• Direct engagement and team collaboration in our Vereeniging offices, fostering strong professional relationships.